Privacy Policy

01Who we are

ApexStack is the trading brand of APEXMART INTERNET PRIVATE LIMITED, a Private Limited Company registered in India. This policy explains how we handle personal information collected through this website and in the course of our work with clients.

For any question about this policy or about the information we hold, contact us at support.apexstack@gmail.com.

Registered office address and company registration number are to be published here.

02What we collect

We collect only what we need in order to respond to you and to deliver work you have asked for.

• —Information you submit through our contact form: name, company, email address, and optionally phone number, country, budget range, timeline and your description of the project.
• —Information you send us directly by email or during a call.
• —Basic technical information your browser provides automatically, such as IP address, browser type and the pages you visited.
• —Where you subscribe to our newsletter, the email address you provide and your subscription status.

03Why we use it

• —To respond to your enquiry and to have the follow-up conversation you asked for.
• —To prepare proposals, scopes and estimates at your request.
• —To deliver, support and improve services you have engaged us for.
• —To send you the newsletter, where you have chosen to receive it.
• —To keep the website secure, reliable and functioning correctly.
• —To meet legal, accounting and regulatory obligations.

04Legal basis for processing

Where data protection law requires a legal basis, we rely on: your consent, where you have given it; the performance of a contract, where you have engaged us; our legitimate interest in responding to business enquiries and operating our website securely; and compliance with legal obligations.

You may withdraw consent at any time. Doing so does not affect processing carried out before the withdrawal.

05How we share it

We do not sell personal information, and we do not share it for advertising purposes.

We share information only with service providers who process it on our behalf in order to run the business — for example email delivery, customer relationship management, analytics and cloud hosting. These providers act on our instructions and are bound by confidentiality obligations.

We may also disclose information where we are required to by law, or to establish, exercise or defend legal claims.

The specific processors we use will be listed here once the email, CRM and analytics stack is finalised.

06International transfers

We work with clients internationally, and some of our service providers operate outside the country in which you are located. Where personal information is transferred across borders, we take steps to ensure it remains protected to an equivalent standard.

Specific transfer mechanisms and safeguards are to be confirmed with legal counsel.

07How long we keep it

We keep enquiry information for as long as needed to respond and to follow up on a potential engagement, and thereafter for a reasonable period in case you contact us again.

Where you become a client, we retain records for the duration of the engagement and for as long afterwards as legal, tax and accounting obligations require.

Newsletter subscriptions are retained until you unsubscribe.

Specific retention periods are to be confirmed and stated here.

08Your rights

Depending on where you are located, you may have some or all of the following rights in relation to your personal information.

• —Access — to ask what information we hold about you.
• —Correction — to have inaccurate information corrected.
• —Deletion — to ask us to delete information, where no legal obligation requires us to keep it.
• —Restriction — to ask us to limit how we use it.
• —Portability — to receive a copy in a machine-readable format.
• —Objection — to object to processing carried out on the basis of legitimate interest.
• —Withdrawal of consent — at any time, where processing is based on consent.

09Cookies and analytics

This website uses only what is necessary for it to function. Where we introduce analytics or other non-essential cookies, we will describe them here and, where required, ask for your consent before setting them.

A full cookie table will be published once the analytics stack is configured.

10Security

We apply appropriate technical and organisational measures to protect personal information, including encryption in transit, access control, and limiting access to those who need it to do their work.

No system is completely secure. If a breach occurs that presents a risk to you, we will notify you and the relevant authority as required by law.

11Client data

Where we process personal data belonging to a client's own users in the course of an engagement, we do so as a processor acting on that client's documented instructions, under a separate data processing agreement.

This policy governs our own collection of information. It does not replace the terms of any client agreement.

12Children

Our services are directed at businesses. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will delete it.

13Changes to this policy

We may update this policy as our services and obligations change. The current version is always published on this page, with its effective date shown above.

14Contact and complaints

To exercise any right, or to raise a concern about how we handle your information, contact support.apexstack@gmail.com. We will respond as promptly as we can.

If you are not satisfied with our response, you may have the right to complain to the data protection authority in your jurisdiction.

A named data protection contact and the relevant supervisory authority are to be confirmed.