THE PROBLEM
Your operating process does not fit the product you bought, so the team works around it. Reporting is assembled by hand and nobody fully trusts the numbers.
What we usually hear- Standard products that need heavy customisation to fit the actual process
- Data entered twice because two systems disagree about what is true
- Reporting assembled manually at month end
- Migration risk from a system the business runs on today
HOW WE APPROACH IT
Engineering, not guesswork
We model the process as it really works, then build the smallest system that supports it — or heavily tailor an existing platform where that is genuinely cheaper.
Migration is rehearsed with a tested rollback before anything happens to live data.
For integrations, we name the system of record for each business fact and build reconciliation and exception handling into the workflow.
WHAT YOU RECEIVE
Deliverables
- Data model built around your actual operating process
- Migration from existing systems with a rehearsed rollback
- Reporting and dashboards for the metrics you manage on
- Training material and administrator handover
WHAT CHANGES
Business outcomes
- A named system of record for each core business fact
- Reconciliation and exception handling built into connected workflows
- Duplicate entry reduced where supported interfaces permit it
- A migration with a rehearsed path back
TECHNOLOGY
What we typically build with
Selected against your constraints and your team's ability to maintain it — not against fashion.
- TypeScript
- Node.js
- PostgreSQL
- React
- Next.js
- REST APIs
- Docker
- AWS
HOW WE DELIVER IT
The same five phases, every time
See the full twelve-stage process for what each phase produces.
Discovery
We map the business problem and define success in measurable terms.
Architecture
Technology and data decisions made against your constraints, documented with reasoning.
Design
Journeys and interfaces resolved on screen, including everything that goes wrong.
Engineering
Short cycles ending in working software, reviewed and tested before it merges.
Deploy & Scale
Automated release, monitoring in production, and support as usage grows.
QUESTIONS
About CRM & ERP Systems
Should we customise an existing platform or build our own?
It depends on how far your process diverges from the product's assumptions. We assess both and give you the total cost of ownership for each.
How risky is migrating off our current system?
Risk depends on the data, integrations and how much the business relies on the current system. We rehearse against a representative copy, verify agreed records and define a rollback or containment path before cutover.
Can it integrate with our accounting or payroll software?
It may be possible when the product provides a supported API, connector or export for the required workflow. We verify the available interface, permissions, limits and failure behaviour before including the integration in scope.
RELATED SERVICES
Often needed alongside this
Enterprise Systems
Systems that carry real operational load — role-based access, audit trails, integrations and the reliability an organisation depends on.
Business Process Automation
Replace the manual work your team repeats every week with systems that run themselves and report when they cannot.
Custom Software Development
Software built around how your business actually works, rather than a product you have to reshape your operation to fit.
Tell us the problem, not the brief
We will tell you honestly whether you need CRM & ERP Systems at all, and what a first phase would take. See all services or how we work by industry.